DeDOT (“we” and “us”) is the operator of (https://dedot.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We prepare regular quantity of general items every day. Since all our products are made to order sometimes there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
- Returns
Products once sold cannot be returned as all the products are perishable and made on order. For further information on this, please refer cancellation policies.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Currently International transit is not available.
4.3 Dispatch Time
a. Oarders are usually dispatched within 2-3 business days of payment of order
b.Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we can change the address at any time or before the order has been dispatched.
4.5 O. Box Shipping
DeDOT will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Duties & Taxes
6.1 GST
GST and all other taxes as applicable are included in the price of the goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
7. Cancellations
If you change your mind after placing an order, cancellations can be done before dispatch and the amount will be refunded to your account. For more details on cancellation, refer to our cancellation policies.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please phone us at +91 8310845702 or email to dedot.bangalore@gmail.com