Return and Refund Policy

Last updated: February 03, 2022

Thank you for shopping at dedot.in.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

  1. Definitions

For the purposes of this Return and Refund Policy:

  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to dedot.in.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to dedot.in, accessible from dedot.in
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  1. Your Order Cancellation Rights
  • You are entitled to cancel your Order before the products is dispatched without giving any reason for doing so.
  • In order to exercise Your right of cancellation, You must inform Us of your decision by means of an email before dispatch of the materials. By email: dedot.bangalore@gmail.com
  1. Conditions for Returns
  • Products once sold cannot be returned back as all products are perishable and made to order.
  • The regular products that are on the menu, once ordered can be cancelled only before it is dispatched.
  • If you receive the products with tampered package or damaged at the time of delivery.
  1. The following Goods cannot be returned
  • The supply of Goods made to your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

De.Dot reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

  1. Returning Goods
  • You are responsible for the cost and risk of returning the Goods to Us. Once the cancellation is accepted, then you will receive an email of the address of return.
  • We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by emailing to  dedot.bangalore@gmail.com